The spa service we were told we were getting when i reserved the night was not part of the package and we ended up getting a lower service when we got there. In addition, the furniture was damaged and not i good condition. The room itself was dirty with stained sheets and food spots on the walls. The room we stayed in was unable to be unlocked and we needed help every time to get in. I've attempted to contact the business looking for a resolution and have not been successful. Even if I was able to get another incredible package through Groupon, I wouldn't return.I purchased an overnight package at this spa costing a little over $400.00 in November of 2021. The massage and facial staff were not mean, but definitely not friendly either. Another positive note is the restaurant, although it was extremely awkward sitting in the restaurant in our complimentary bathrobes, the food was absolutely delicious and the staff were attentive. This facility is not for people who have difficulty with stairs as you go up and down and back and forth between multiple floors with three flights of stairs. I will note that their lockers were very secured with a digital mechanism so you can feel confident your belongings are safe. Their treatment rooms were small and cramped with the paint coming off of the cabinets and the massage table and facial tables were not comfortable. The shower in the woman's changing room was out of order and the bathroom door lock didn't work. The place needs a real update the waiting areas have overstuffed leather furniture that has wear to it, the rooms are decorated in an 80's Roman theme with cheap looking wallpaper and columns, and the place needs painted. Had it not been a fantastic deal via Groupon and I had paid the full price for it, I would have been thoroughly disappointed. It included a facial, a massage, use of whirlpool, steam or sauna room and lunch for both of us.
Surprised my mom with a day spa package purchased from Groupon.
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